Billing policies

This is a one-way private transfer service between Chinese airports and your destination within China. Reservations must be made at least 24 hours prior to arrival. Final confirmation will be provided via email or WeChat. Full prepayment is required through asiatravelagency, and an invoice with a payment link will be sent to your email. Please note: making a payment alone does not guarantee the service until confirmation is received.
Cancellation and Refund Policy:
A full refund (100%) will be issued if the booking is canceled more than 12 hours prior to the scheduled pickup time. Cancellations made between 12 and 3 hours before the scheduled pickup time are eligible for a 50% refund. No refunds will be provided for cancellations made within 3 hours of the scheduled pickup time. All transportation services are operated by licensed corporate entities authorized to conduct private transportation business in China. All drivers are professionally trained, certified, and qualified to provide safe and reliable transfer services.Accurate flight numbers and arrival dates/times must be provided at the time of booking. No refunds will be issued if services are missed due to incorrect flight information. Any changes to the flight, arrival time, or date must be reported before boarding the plane or train. Your professional driver will monitor your flight in real time and adjust according to early or delayed arrivals. Upon landing, your driver will be waiting in the arrivals hall, displaying a sign that reads: ‘asiatravel – Passenger Name’.
A 90-minute grace period is included from the actual flight arrival time. If the customer does not appear within this window and has not made contact, the booking will be considered forfeited and non-refundable. All charges are all-inclusive (driver, parking, tolls); there are no hidden costs.
Nighttime service (22:00-06:00) requires an additional fee of RMB 50. Please select the service according to your needs. All pricing is transparent and without markup—you only pay for the service itself. Tips are entirely optional and not expected. If you feel your driver has provided exceptional service, a tip is a welcome gesture of appreciation. 100% of the tip goes directly to the driver.

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