FAQs
1. What services do you offer?
Our company owns over 1,000 vehicles and provides airport transfers and charter services throughout China, as well as in Korea and Japan.
2.How far in advance should I book?
Ideally, 2–4 weeks in advance, especially during peak travel seasons. That said, we understand plans can change quickly and will always let you know honestly if we can accommodate a last-minute request.
3.What languages are your tours conducted in?
Our guiding services are primarily conducted in English.
English is our strongest working language, and We are able to provide explanations fluently and naturally. We are also able to communicate fluently in Mandarin.
If your team’s English is not ideal, We can assist in contacting licensed guides in other languages, such as French or German, to conduct the tour. Please note:
– Availability depends on the guide and the date
– Fees may vary
– The tour will be conducted by the designated guide, not by me personally
– Although we collaborate with trusted professionals, the style and quality of the tour may differ
We are always happy to discuss language requirements in advance so that we can arrange the best solution for your visit.
4.Can you help if I/We don’t speak Chinese?
Yes. Supporting guests through language and cultural barriers is a core part of our service. From everyday interactions to reservations and logistics, We help ensure communication is smooth and stress-free.
5.Do you help with restaurant bookings and reservations?
Support services may include restaurant reservations, activity bookings, ticketing, and coordination with local venues—particularly useful when language or payment systems may present challenges. Additional fees may apply. A deposit can be paid in advance and refunded upon arrival for the scheduled appointment.
6.Can you help with shopping or sourcing specific items?
We provide assistance with shopping experiences, covering local brands and designer stores, as well as bespoke services, specialty markets, and hard-to-navigate retail areas. This may incur additional costs.
7.What happens if my plans change?
We understand travel plans can evolve. Changes are handled case-by-case with clear communication and flexibility whenever possible. Please take a moment to review our billing policies before booking or paying for any services from smoothtravel.site.
8.Do you work with families and children?
Absolutely.We frequently work with families, including those traveling with young children or teenagers, sometimes with seniors, all 3-generationsling with young children or teenagers, sometimes with seniors, all three.We adjust pacing, activities, and logistics to ensure the experience is comfortable and enjoyable for everyone.
9.How do I get started?
Simply send an inquiry with your travel dates and interests.We’ll review your request and guide you through the next steps clearly and transparently.